Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Chelstar will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:

CHELSTAR SDN. BHD.

Plot 10, Lorong Perusahaan Bukit Minyak 7, Kawasan Perusahaan Bukit Minyak 
Simpang Ampat; Penang; Postal Code: 14100

Please contact us at [email protected] or 6045024313  if you have any questions or doubts.